BELGIUM:

For returns coming from Belgium, we provide prepaid labels that you will receive by email:

If you choose a store credit or to exchange your item(s), it is free of charge.

If you choose a refund, fees are 3,95€. These return costs will be deducted from the refund.

FOR ALL OTHER COUNTRIES

Please make your return via the carrier of your choice and be sure to request proof of postage.

The conditions below must be respected :

Items must be returned in their original condition: unworn, unwashed, and the original labels must not have been removed from the items.

The items must not have been damaged. They must not present traces of makeup, deodorant, perfume, or any other products stains, hair, animal hair, odours, etc.

For hygienic reasons, jewellery (necklaces, earrings / piercings) and swimsuits whose hygienic protection sticker has been removed or damaged cannot be refunded.

Returns that do not comply with these conditions will not be eligible for a refund: the items will be returned to you and will be subject to shipping charges. Otherwise, we reserve the right to reduce your refund to take account of the value of the return costs in question.

We do not accept returns of unwanted items after the corresponding return period above. If you still make a return, we will be forced to send it back to your default delivery address and you will have to bear the delivery costs.

If you require an additional return label, please contact our customer service. We will let you know if it's possible and inform you of any fees related to the second label.

To register a return, please follow these steps:

1. Log in to our return portal using your order number (found in your order confirmation) and your email address. (https://360.postco.co/kalyora-return/)
2. Select the items you wish to return and specify the reason for the return.
3. You can return multiple orders in one package, making sure to include all items to be returned in the same parcel.
4. Once the process is complete, you will receive a return label by email to print and attach to the package.
5. If your country is not eligible for return labels, please select a carrier of your choice to arrange the return.

You have a period of 15 days from the receipt of your order (or the availability of your package at the pick-up point) to proceed to a return.

Please allow 8 - 14 working days from the date that your parcel is received by us for your return to be processed and refunded.

Once your refund is issued it typically takes up to 6 working days for your refund to appear on your bank account, depending on your payment method issuer.

Your refund will be issued to the payment method you used to place your original order. We’ll send you a confirmation email as soon as your refund is issued.

Don't forget that the return remains under your responsibility until it
arrives at our warehouses, so always remember to request a proof of
shipment with a tracking number to keep an eye on its progress.