SHIPPING, RETURNS, EXCHANGES
SHIPPING
We carefully prepare and ship your order as quickly as possible, so your Kaly Ora pieces arrive safely to you.
Your orders are shipped from Belgium
FREE DELIVERY OVER €150
FREE EXCHANGE
Shipping rates
Belgium & Luxembourg:
Home delivery: €4.90 • 1-2 days
Mondial Relay: €3.50 • 3-5 days
France:
Home delivery: €5.90 • 3-5 days
Mondial Relay: €3.50 • 5-8 days
Netherlands & Germany:
Home delivery: €4.90 • 3-5 days
Austria, Denmark, Italy, Portugal, Spain & UK:
Home delivery: €9.90 • 5-8 days
Reduced rate: €3.00 for orders over €150
Worldwide:
Home delivery: €19.90 • 7-10 days
RETURNS
We hope you love your order. If not, you can return it easily within 15 days.
Conditions
You can return an item if:
- It is unworn and unwashed
- Original tags are still attached
- The return is requested within 15 days of delivery (or pick-up availability)
- Sale items are non-refundable, but we will issue store credit
How to return
Email us at info@kalyora.com with:
- Your order number
- The item(s) you wish to return
We will reply quickly with all return instructions.
Refunds
Refunds are processed within 5 business days after receive your items
Return shipping + insurance costs are at your expense
Refunds are sent to your original payment method
Exchanges
Want something else instead? No problem.
How it works
Exchanges are free of charge
You can exchange for another item or choose store credit (Store credit is sent by email and never expires)
Email us at info@kalyora.com with:
- Your order number
- The item(s) you wish to return and the items your wish to exchange
We will reply quickly with instructions.
Need help?
We’re here: info@kalyora.com