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PAY WITH YOUR ECO CHEQUE EdenRed

BUY NOW PAY LATER with Klarna

FAST DELIVERY 2 days (BE) & 5 days (EU)

FAQ

Do I need to make an account to order?

It's always best for you too keep all info but it's not mandatory. You will receive all the information such as your order and shipping confirmation via e-mail to the address you provide to us when checking out.

What payment methods do you accept?

We offer different payment options within our secured payment platform such as Paypal, ApplePay, Bancontact, Carte Bleu, Google Pay and credit cards (Visa, MasterCard and Amex). We also accept Eco-cheque.

I haven’t received my order confirmation

We will send you an order confirmation to your email with the details of your order. If you haven’t received a confirmation within 24 hours after your purchase, please check your spam folder. If you still can’t find anything, please contact us at info@kalyora.com

How can I be up to date with your offers and promotions?

You can subscribe below to our newsletter where we'll inform you about pop ups, new products launches and exclusive promotions. Don't worry about being spammed, we only send emails for very special occasion. You can cancel your subscription whenever you want by writing us an e-mail or clicking “unsubscribe from this list” in the newsletter.

Where can I find information about sizing?

We know sizing can be tricky sometime, you can find the size information on our sizing page. 

If you are unsure about your sizing please email us at info@kalyora.com or DM us on instagram @kalyora and we will be happy to help you finding your perfect fit.

Any other questions?

We're super easy to reach out to. You can always contact us via:

    Our contact form by clicking: here

    Email us at info@kalyora.com   

    DM us on Instagram @kalyora

Shipping questions

Do you ship worldwide?

We ship worldwide!

ZONE 1: 3€ : Belgium

ZONE 2: 5€ : Europe

ZONE 3 : 10: Rest of the world

Duties and taxes will be born by the recipient.

How long will it take for my order to arrive?

We know the excitement of receiving your swimwear once you've ordered it so don't worry we're doing our best to get them to you in no-time.

Estimated times for orders to arrive at the destination are as follow: 

Belgium: 2 business days;

Rest of Europe : 5 – 8 business days

Rest of the world: 7 - 10 business days

Please note that orders placed during weekends or national holidays may take longer time to be processed and shipped. If you are in a super duper hurry, just contact us at info@kalyora.com or via Instagram @kalyora we will try to figure it out how to send it to you as fast as possible!

How can I track my order?

After your order has been shipped you will receive an email with shipping details and a tracking number. You can then visit the shipping carrier’s website to track the status of your deliver.

Returns questions

Can I return my order?

We accept unworn, unwashed items with the tags still attached within 15 days of receiving date. Please note our returns and refunds policy does not apply to sales.

Please send us an email at info@kalyora.com with your order number and we'll give you all the info necessary to make your return

Please note, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

I didn't get the size right, can I exchange for the right size?

As we create exclusive collection, some design might sold out fast so we do not do standard exchange, if you want to exchange your item for a new size or a new model; please ask for a refund and reorder the new item on our e-shop.

Refunds can be ask through our Return Centre.

About our swimwear

Where is your swimwear manufactured?

We're proud to be working with two ethical family-owned ateliers, one located in Bali and the other in Istanbul which offer good working conditions and fair wages, paying employees well over the minimum wage and offering insurance for each employee and also up their family members. We have visited them several times and it's always a pleasure to meet with them.

What is your swimwear made out of?

All our swimwear are made from recycled materials, depending on each collection we used both ECONYL® or REPREVE yarn.

ECONYL®, a 100% regenerated nylon fibre made out of plastic waste that has been rescued from landfills and oceans around such as discarded fishing nets, fabric scraps and other nylon waste.

REPREVE® is a certifiable, traceable, high-performance yarn made out of recycled plastic bottles

How do I take care for my swimwear?

Here's some recommendation for your swimwear to last for years:

💧 Wash in cold water, better by hand or delicate mode in the washing machine.

🌴 Dry in the shade, do not tumble dry. 

❌ Do not iron.

➰ Wash using a Guppyfriend bag to reduce shedding and micro plastics.

About our Activewear

Where is your activewear manufactured?

The atelier is located in Istanbul Turkey. With long experience in the textile sector, three brothers decided to launch their seamless atelier in 2015. With their fully automated seamless technology, we trust them to produce our loungewear with the highest quality. We have visited them last in October 2021.

What is your activewear made out of?

All our activewear are made of REPREVE®, a certifiable, traceable, high-performance yarn made out of recycled plastic bottles diverted from entering into landfills and oceans around the world.

92% REPREVE® yarn made from recycled plastic bottles
8% Spandex

How do I take care for my loungewear?

Here's some recommendation for your loungewear to last for years:

💧 Wash in cold water, better by hand or delicate mode in the washing machine.

❌ Do not tumble dry. Do not iron.

➰ Wash using a Guppyfriend bag to reduce shedding and micro plastics.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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