It's always best for you too keep all info but it's not mandatory. You will receive all the information such as your order and shipping confirmation via e-mail to the address you provide to us when checking out.

We offer different payment options within our secured payment platform such as: Paypal, ApplePay, Bancontact, Carte Bleu, Google Pay, Credit cards (Visa, MasterCard and Amex).

We also accept Eco-cheque EdenRed and Monizze (please select MultisafePay as option when checking out).

If you received a code by email: add your items to your cart and go to checkout. Paste the code in the field “Discount code, gift card or store credit” and click Apply. The amount is deducted from your total.

If your store credit is linked to your account: click “Sign in” at the top of the checkout page and log in with the email address you used for your order. Your store credit will appear in the payment section, ready to use.

If you don’t use it all, the remaining balance stays available for your next order. Your store credit never expires.

Can’t find your code or your credit? Check your spam folder or contact us at info@kalyora.com.

We will send you an order confirmation to your email with the details of your order. If you haven’t received a confirmation within 24 hours after your purchase, please check your spam folder. If you still can’t find anything, please contact us at info@kalyora.com

You can subscribe below to our newsletter where we'll inform you about pop ups, new products launches and exclusive promotions. Don't worry about being spammed, we only send emails for very special occasion. You can cancel your subscription whenever you want by writing us an e-mail or clicking “unsubscribe from this list” in the newsletter.

We know sizing can be tricky sometime, you can find the size information on our sizing page. 

If you are unsure about your sizing please email us at info@kalyora.com or DM us on instagram @kalyora and we will be happy to help you finding your perfect fit.

Yes, our gift card is available here. It’s sent by email and can be used on the whole website. Please note gift cards are non-refundable.

Our pieces are produced in limited quantities, and restocks are rare (our bestsellers come back once a year). Click “Notify me” on the product page: you’ll be the first to know when it’s back, and subscribers get priority access.

Yes, we ship worldwide! Here are our shipping rates:

Belgium & Luxembourg: €4.90 home delivery / €3.50 Mondial Relay pick-up point

France: €8.00 home delivery / €5.00 Mondial Relay pick-up point

Netherlands & Germany: €6.00 home delivery

Austria, Denmark, Italy, Portugal, Spain & UK: €9.90 (€3.00 for orders over €150)

Rest of the world: €19.90

Free delivery on orders over €150 to Belgium, Luxembourg, France, the Netherlands and Germany.

Duties and taxes outside the EU are borne by the recipient.

We know the excitement of receiving your swimwear once you've ordered it so don't worry we're doing our best to get them to you in no-time. 

We prepare and ship your order as quickly as possible. Estimated delivery times:

Belgium & Luxembourg: 1-2 business days (home) / 3-5 days (Mondial Relay)

France: 3-5 business days (home) / 5-8 days (Mondial Relay)

Netherlands & Germany: 3-5 business days

Rest of Europe: 5-8 business days

Rest of the world: 7-10 business days

Orders placed on weekends or public holidays may take a little longer to be shipped. In a hurry? Contact us at info@kalyora.com or on Instagram @kalyora and we’ll do our best to help.

After your order has been shipped you will receive an email with shipping details and a tracking number. You can then visit the shipping carrier’s website to track the status of your deliver.

If your parcel isn’t collected in time, it’s sent back to us. Once we receive it, we refund your order minus €10 in return fees (initial shipping costs are not refunded). 

If you’d like us to send it again, new shipping costs apply. 

If the parcel doesn’t come back to us, no refund can be issued.

Yes, for free, at our office in Brussels (Avenue Churchill 187, Uccle). Choose “Pickup” at checkout. Our team isn’t at the office every day, so please contact us at info@kalyora.com to set a time (Monday to Friday, 9:30am to 5:30pm).

We accept returns on unworn, unwashed items with the original tags attached, requested within 15 days of delivery (or pick-up availability).

To make a return, email us at info@kalyora.com with your order number and the item(s) you wish to return. We’ll reply quickly with all the instructions and your return label.

Once you receive your return label, you have 7 days to drop off your parcel at a pick-up point. After this deadline, the refund is issued as store credit.

Refunds are processed within 5 business days after we receive your items, to your original payment method. Return shipping costs are at your expense. Sale items are non-refundable.

Yes, and exchanges are free! Email us at info@kalyora.com with your order number, the item you wish to return and the item you’d like instead. We’ll send you a return label.

You can also choose store credit instead of an exchange. It’s sent by email and never expires.

We're proud to be working with a family-owned atelier in Istanbul which offer good working conditions and fair wages.

We have visited them several times and it's always a pleasure to meet with them.

All our swimwear are made from recycled materials, depending on each collection we used both ECONYL® or REPREVE yarn.

ECONYL®, a 100% regenerated nylon fibre made out of plastic waste that has been rescued from landfills and oceans around such as discarded fishing nets, fabric scraps and other nylon waste.

REPREVE® is a certifiable, traceable, high-performance yarn made out of recycled plastic bottles

Here's some recommendation for your swimwear to last for years:

Wash in cold water, better by hand or delicate mode in the washing machine.

Dry in the shade, do not tumble dry. 

Do not iron.

Wash using a Guppyfriend bag to reduce shedding and micro plastics.

Each piece has two sides, with two colours or prints. 

Simply turn it inside out to change your look: two swimsuits in one, for fewer purchases and more combinations.

All our beachwear are made in our family atelier in Portugal

It depends of each pieces, but they are all made from natural or organic fabrics. For most we have the GRS or Oeko Tex labels.

Here's some recommendation for your beachwear to last for years:

Machine wash at 30°C 

Wash inside out

Wash separately for first wash then with similar colours after that

Do not bleach

Do not tumble dry

Do not iron logo

Do not dry clean