If you are not happy with your purchase and want to exchange it for a different size, colour or design please write us an email at firstname.lastname@example.org indicating that you want to exchange your item.
We accept exchanges within the next 7 days of reception of your order. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you an exchange.
We offer free exchange for all our customers in Belgium, France, The Netherland and Luxembourg, providing that the goods reach us in time and conditions (unused and the hygiene protection is still intact and attached, as well as the tags). You only pay for the return fees, we pay for the second shipping. After receiving it, we will send your new item at no extra cost. (Limited to 1 exchange per order, sales items are not included).
To make a return, simply follow the steps below. ✉️
- Step 1: Send us an email at email@example.com and mentioned the reason for your exchange
- Step 2: We will send you shipping guidelines.
- Step 3: Once we receive your return, we will send you an email to notify you. We will also notify you of the approval or rejection of your exchange. If your exchange has been approved, we will process with sending you your new swimwear and send you an email confirmation.
Please note, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Unfortunately, we do not accept returns in exchange for reimbursement, however we do accept exchange for another swimwear.
SHIPPING FEES 📦
We ship worldwide! You can find below our shipping fees.
ZONE 1: FREE SHIPPING
ZONE 2: 4€
France | Luxemburg | Netherlands
ZONE 3 : 7€
Germany | Italy | Spain | Portugal | Austria | United Kingdom
ZONE 4 : 10€
The other European countries | United States
ZONE 5 : 15€
Rest of the world.
Duties and taxes will be born by the recipient.
SHIPPING TIME 🚚
Estimated times for orders to arrive at the destination are as follow:
- Belgium: 6-7 days;
- Rest of Europe : 7 – 10 business days
- Rest of the world: 11-18 business days
Please note that orders placed during weekends or national holidays may take longer time to be processed and shipped. If you are in a super duper hurry, just contact us at firstname.lastname@example.org or via Instagram @kalyora we will try to figure it out how to send it to you as fast as possible!